Privacy Policy

Introduction

Bradenton Drain Pros ("the Service", "we", "us") operates this website and a free referral service that connects homeowners in Bradenton, Florida with independent drain and sewer contractors.

This Privacy Policy explains what personal information we collect when you visit this website or call the telephone number published on it, how we use that information, who we share it with, and the rights and choices available to you.

By using this website or calling the published number, you agree to the collection and use of information as described in this policy.

Information We Collect

When you call the number published on this website, we and our call-routing providers collect your telephone number, the date, time and duration of the call, and a recording and transcript of the conversation.

If you give them during the call, we also collect your name, the area you live in and the details of the drain or sewer problem you describe.

When you visit this website, our hosting and analytics providers automatically receive technical information about your visit. This includes your IP address, browser and device type, the pages you viewed, the page that referred you and the times of your visit.

We also collect information stored by cookies and similar technologies, as described in the cookies and analytics sections below.

Call Recording

Calls to the number published on this website may be recorded and transcribed. Recordings are used for quality assurance, for routing your call to an available contractor, for training, and for verifying referrals between the Service and its contractors and partners.

By calling the number, you consent to that recording and transcription. If you do not wish to be recorded, please contact a contractor directly instead of using this Service.

How We Use Information

We use the information we collect to connect you with an independent local contractor, to return your call or respond to your inquiry, and to operate, maintain and secure this website and the Service.

We also use it to verify and settle referrals with contractors and referral partners, to understand in aggregate how visitors use the website so that we can improve it, and to comply with our legal obligations. We do not sell your personal information.

How We Share Information

When you ask to be connected with a contractor or to receive a call back, your telephone number and the details of your request are shared with the independent contractor you are connected with, so that the contractor can respond to you and provide services.

We use service providers for call routing, call recording and transcription, website hosting and website analytics. Those providers process information on our behalf for those purposes only, under their own terms and security practices.

We may also disclose information where required by law, where necessary to protect our rights or the safety of others, or as part of a transfer of the business that operates the Service.

We do not rent personal information to anyone, and we do not share it so that third parties can market their own products to you.

Cookies And Similar Technologies

A cookie is a small text file that a website stores on your device. This website uses cookies and similar technologies in three categories.

Strictly necessary cookies support the basic operation and security of the website. Analytics cookies, described in the next section, help us measure visits and understand how the website is used.

Advertising and measurement cookies, described in the section after that, may be used to measure the reach and results of our own advertising.

You can control or delete cookies through your browser settings, and you can set most browsers to block them entirely. The website will still work if you block cookies, although some measurement features may no longer function.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, to measure visits and understand how the website is used.

Google Analytics uses cookies, including the _ga cookie, to distinguish visitors and to collect information about visits, such as the pages viewed, the approximate location derived from your IP address, your device and browser, and the time spent on pages.

We use the reports Google Analytics produces in aggregate form, to see which pages and services are useful to Bradenton homeowners. We do not use Google Analytics to identify individual visitors, and we do not combine its reports with call recordings.

You can read how Google collects and processes data in the Google Privacy Policy at policies.google.com/privacy. You can opt out of Google Analytics across all websites by installing the browser add-on provided by Google at tools.google.com/dlpage/gaoptout.

Advertising And Measurement

We may promote this Service through third-party advertising platforms.

Where we do, those platforms may use cookies, pixels and similar technologies in connection with this website to measure how many people our advertising reaches, to record when an advertisement leads to a call or a visit, and to build aggregate audiences for future advertising.

This website does not carry display advertising, and we do not sell space on it to advertisers. You can limit interest-based advertising through your browser settings, through the ad settings of the platform concerned, and through the industry opt-out page at optout.aboutads.info.

Your Privacy Rights

Depending on where you live, the law may give you rights over your personal information.

These can include the right to know what information we hold about you, to receive a copy of it, to have inaccurate information corrected, to have your information deleted, and to restrict or object to certain uses of it.

California residents have the right to know the categories of personal information collected and shared, to request deletion or correction of that information, and to opt out of the sale or sharing of personal information. We do not sell personal information.

We will not discriminate against you for exercising any of these rights. To make a request, contact us through the Contact page of this website or by calling (941) 344-0204. We will verify your request and respond within the time required by the law that applies to you.

Data Retention

Call recordings, transcripts and inquiry details are kept only for as long as needed to operate the Service, verify referrals, resolve disputes and meet legal and accounting requirements. When that period ends, the information is deleted or anonymized.

Analytics information is retained in Google Analytics for the retention period set in our account, after which Google deletes or aggregates it.

Data Security

We apply reasonable administrative and technical measures to protect the information we hold, and we limit access to the people and providers who need it to operate the Service. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

This website and Service are intended for adult homeowners. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Do Not Track Signals

Some browsers send a Do Not Track signal to websites. There is no common standard for how websites should respond to those signals, and this website does not currently respond to them. The cookie controls described above remain available to every visitor.

Changes To This Policy

If this policy changes, the updated version will be posted on this page with a new last updated date. The date shown at the top of this page will always state when the current version took effect.

How To Contact Us

Questions about this policy, and requests about your personal information, can be raised through the Contact page of this website or by calling (941) 344-0204.